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Posted On : 17 Apr, 2024 Receptionist & Office Assistant
An exciting opportunity has arisen to join our expanding client at their head office in Enfield. They are seeking a hard-working individual to join their team and this position comes with a great opportunity to progress within the company. They are seeking an experienced Customer Service Assistant to tend to customer enquiries via telephone and email.
They are a fast-growing company who pride themselves on their professional yet welcoming working environment. They are looking for a candidate with substantial computer skills, and experience with handling a busy telephone service to fulfil the high volumes of customer enquiries that they receive.
Skill Requirements:
- Outstanding Communications Skills with a friendly telephone manner
- Phone Etiquette
- Computer Proficiency, familiar across Microsoft office applications
- Previous Customer Service Experience (minimum of two years)
Duties and Responsibilities
- Answer inbound calls
- Make outbound calls
- Answer email-based enquiries
- Resolve customer enquiries and complaints efficiently
- Maintain excellent customer satisfaction
- Adequate organisation and time management skills
Salary
Job Type: Temp to perm
Salary: £12.00 per hour (approx. 25K)
Hours ours are 9.00am-6.00pm, from Monday to Thursday, and 9.00am-5.00pm on Friday.
Benefits:
- Casual dress
- Company events
- Employee discount
- Free on-site parking
- Local transport links
- Workplace pension
- 28 days holiday (inclusive of bank holidays)
We are looking for a committed and reliable candidate, ideally qualified up to degree level, someone that can easily adapt and learn new skills, full in-house training will be provided by their experienced staff members. Our ideal candidate will have at least two years office based customer service experience in a similar role.
We are looking forward to receiving your CV!
Job Types: Full-time, Permanent
Pay: Up to £24,400.00 per year
Schedule:
- Monday to Friday
Education:
- A-Level or equivalent (required)
Experience:
- Office based Customer Service: 2 years (required)
- Handling high volume inbound customer calls: 1 year (required)
Work Location: In person
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